Helpdesk
Contact

Craneworks Oy Ltd.

Privacy Notice Template

Who handles your data

Company

Craneworks Oy Ltd.

Spektri Business Park DUO
Metsänneidonkuja 6
02130 Espoo


Contact

Matti Heinonmäki
+358 20 735 3680
name.lastname@craneworks.fi


Whose information we are dealing with

  • Customers 
  • Potential customers 
  • Webpage users 
  • ‍Users registered in our systems

The information we are dealing with

We only deal with the information that you or your contact person will provide us, for example:

  • Name 
  • Phone number
  • Email address 
  • Employer 
  • User level
  • Language
  • IP -address
  • Service usage information

Why do we handle your information

  • Provision and advertise of services
  • Managing customer relationships
  • Marketing

Where do we get our informations

The user information is obtained with the consent of the customer himself or his contact person.

Who else handles your informations

  • MailChimp
  • Nexmo

How long do we handle your informations

We will handle your information as long as the customer agreement we require to provide information is valid.

Personal data is kept for marketing purposes as long as there is a potential cooperative relationship.

Your rights

You have the following rights and questions can be asked from: helpdesk@craneworks.fi

The right of inspection

You have the right to check the personal information we have saved. If you notice any inaccuracies or omissions in your data, you can ask us to correct or supplement the information correctly.

The right to resist

You have the right at any time to object to the processing of your personal information if you feel that we have processed your personal data illegally or that we are not entitled to deal with some of your personal information.

Direct marketing ban

You have the right at any time to forbid us from using your information for direct marketing. We never sell or disclose your personal information to other people so that they may direct direct marketing towards you.

We acquire online advertising for example from Facebook and Google. These companies will never receive your personal information and this kind of advertising is not about direct marketing but is based on cookies. See the Cookies section for more details.

Deletion right

If you feel that processing of some of your information is not necessary for our tasks, you have the right to request us to remove this information. We will process your request after we either delete your information or we'll give you a reasoned reason why we can not delete data. If you disagree with our decision, you have the right to file a complaint with the Data Protection Officer (instructions for making a complaint: http://www.tietosuoja.fi/en/index/yhteystiedot.html). You also have the right to demand that we restrict the processing of disputed data until the matter is resolved.

The right of appeal

You have the right to file a complaint with the Data Protection Officer if you feel that when processing your personal information we are in violation of existing privacy laws (instructions for making a complaint: http://www.tietosuoja.fi/en/index/yhteystiedot.html).

How do we protect your information

Safe handling of your personal information is important to us. We use the following safeguards to ensure the security of your information.

  • We Protect Your Internet connection(https)
  • We encrypt information (cryptous)
  • The use of the registry is protected by user-specific passwords, passwords and access rights
  • Our system is also protected by firewalls and other technical means
  • The registry is located on a computer that is placed in a machine room where access to unauthorized persons is blocked
  • The information contained in the register is located in locked and secured spaces
  • Registries are regularly backed up
  • The information contained in the registry stored in the system is accessible to and only authorized by certain pre-determined registrar employees
  • We are staffed with confidentiality agreements

Data dispositions

As a rule, information will not be disclosed outside Craneworks Ltd.

We have ensured that all of our service providers comply with the privacy laws. We regularly use the following service providers:

  • MailChimp
  • Nexmo

Data dispositions outside the EU

Whenever possible, we've chosen secure, Europe-based data centers to store your data.

Some of the above-mentioned service providers may store data outside the EU / EEA area in the United States.